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Field Support Engineer

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Revvity

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 USD / Year
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Job Description:

EUROIMMUN US is seeking a multifaceted Field Support Engineer (FSE) to provide professional field service, maintenance, and technical support on all EUROIMMUN US and their integrated companies instrumentation and products. The FSE is also responsible for responding to routine and emergency calls to ensure quality service and customer satisfaction.

Job Responsibility:

  • Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner
  • Responsible for verification of instrument performance prior to releasing the device to the end user
  • Installation, relocation, and decommission of instrumentation at customer sites
  • Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services
  • Maintain positive, professional communications with customers and colleagues
  • Completely and correctly document all activities in accordance with company service policies and procedures and FDA requirements
  • Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies
  • Provide training and technical support to customer on the proper use and maintenance of equipment
  • Attend professional trade exhibitions as requested
  • Make travel arrangements in accordance with Travel Policy
  • Maintain a working knowledge of EUROIMMUN instrumentation, products, techniques, and technical issues
  • Adhere to all company policies, procedures and comply with all safety and regulatory requirements

Requirements:

  • Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or equivalent military training
  • or vocational education, with emphasis on instrumentation and computers
  • Two or more years experience as a field service representative or laboratory medical technologist/scientist
  • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
  • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
  • Well-organized and able to function independently with minimal supervision
  • Comfortable in presenting training and information seminars to customers
  • Customer oriented and strong interpersonal skills
  • Exhibits high level of critical thinking abilities
  • Strong verbal and written communication skills
  • Enthusiastic demeanor and a can do attitude
  • Strong computer skills (Microsoft Suite and basic networking)
  • Able to work in all areas of the laboratory
  • Frequent overnight and may include weekend travel, if needed
  • International travel may be required
  • Field based position
What we offer:
  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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