CrawlJobs Logo
Revvity Logo Revvity · IT - Administration

Field Support Engineer

United States 70000.00 - 80000.00 USD / Year · Job Posted January 24, 2026
Apply Position
Job Link Share

Job Description

EUROIMMUN US is seeking a multifaceted Field Support Engineer (FSE) to provide professional field service, maintenance, and technical support on all EUROIMMUN US and their integrated companies instrumentation and products. The FSE is also responsible for responding to routine and emergency calls to ensure quality service and customer satisfaction.

Job Responsibility

  • Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner
  • Responsible for verification of instrument performance prior to releasing the device to the end user
  • Installation, relocation, and decommission of instrumentation at customer sites
  • Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services
  • Maintain positive, professional communications with customers and colleagues
  • Completely and correctly document all activities in accordance with company service policies and procedures and FDA requirements
  • Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies
  • Provide training and technical support to customer on the proper use and maintenance of equipment
  • Attend professional trade exhibitions as requested
  • Make travel arrangements in accordance with Travel Policy
  • Maintain a working knowledge of EUROIMMUN instrumentation, products, techniques, and technical issues
  • Adhere to all company policies, procedures and comply with all safety and regulatory requirements

Requirements

  • Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or equivalent military training
  • or vocational education, with emphasis on instrumentation and computers
  • Two or more years experience as a field service representative or laboratory medical technologist/scientist
  • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
  • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
  • Well-organized and able to function independently with minimal supervision
  • Comfortable in presenting training and information seminars to customers
  • Customer oriented and strong interpersonal skills
  • Exhibits high level of critical thinking abilities
  • Strong verbal and written communication skills
  • Enthusiastic demeanor and a can do attitude
  • Strong computer skills (Microsoft Suite and basic networking)
  • Able to work in all areas of the laboratory
  • Frequent overnight and may include weekend travel, if needed
  • International travel may be required
  • Field based position

What we offer

  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan
Revvity - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Field Support Engineer

8 matching positions

Field Support Engineer

This is an opportunity for a driven engineer looking to make an impact in a glob...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
buhlergroup.com Logo
Bühler Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering
  • Proven previous experience in a technical customer support environment
  • Clear Communication Skills written and verbal
  • Ability to liaise confidently with customers at all levels
  • Comfortable using Microsoft Office
  • A current passport and a full, clean, and current driving license, as the role will require regular international long and short haul travel
Job Responsibility
Job Responsibility
  • Provide in-house and at site after-sales technical support to our customers and global teams
  • Deliver trainings to our customers, regional engineers and global teams
  • Commission new machines
  • Carry out planned and emergency fault finding and analysis support for all machines in our product range
  • Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to escalate issues encountered to other departments within our organisation
  • Support internal design and development projects from the service viewpoint
  • Field Validation of software & hardware changes
  • Proactively aid the development of our customer support products
  • CS upgrade kit validation at site and in-house tech documentation creation and support
What we offer
What we offer
  • 25 days holiday + bank holidays + 1 celebration day
  • Annual company bonus
  • Life Insurance: 3x basic salary
  • Aegon Pension Plan
  • Canteen offering a variety of lunch options
  • Cycle to Work Scheme
  • Bupa Health and Dental Cash Plan
  • Employee perks and discounts (Telus)
  • Give as you Earn
  • Barnardo's Workplace Lottery
  • Fulltime
Read More
Arrow Right

Field Support Engineer

We are looking for a Field Support Engineer for one of our clients. The role is ...
Location
Location
United Arab Emirates , Abu Dhabi
Salary
Salary:
Not provided
lobelia.earth Logo
Lobellia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in field support or technical support roles in operational or customer-facing environment
  • Hands-on experience with electronic equipment, IT systems, radio communication systems
  • Experience in Defense projects or critical infrastructure is preferred
  • Experience in integrating and testing complex systems is a plus
  • Be fluent in English language
  • French and Arabic language are a plus
  • Valid driver’s license (installation across 20 sites in UAE)
Job Responsibility
Job Responsibility
  • Perform day-to-day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites
  • Perform initial diagnosis and troubleshooting of hardware and software issues
  • Identify issues requiring advanced expertise and escalate to back-office teams with clear technical information and logs
  • Coordinate with customer and remote support teams to ensure smooth operations
  • Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established procedures
  • Support systems in Linux based environment, using established automation playbooks (Ansible)
  • Produce incident reports
  • Maintain clear and accurate records of system configurations, changes and maintenance activities
  • Contribute to the update of procedures and manuals
  • Provide technical support to the customer
  • Fulltime
Read More
Arrow Right

Field Support Engineer

We are looking for a skilled Field Support Engineer to join our team in Atlanta,...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years of IT support experience, ideally in a client-facing role
  • Proficiency in troubleshooting network infrastructure, including routing, switching, and connectivity issues
  • Familiarity with cloud platforms such as Azure, Microsoft 365, or similar environments
  • Experience in managing and troubleshooting Windows and Mac OS systems, as well as enterprise collaboration tools
  • Competence in using ticketing systems like ServiceNow and monitoring tools such as LogicMonitor or Datto
  • Strong problem-solving skills across servers, endpoints, networking, and remote access technologies
Job Responsibility
Job Responsibility
  • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues
  • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices
  • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication
  • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues
  • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges
  • Apply patches, remediate system alerts, and maintain the overall health of client environments
  • Escalate complex technical problems to senior engineers while ensuring continuity in client communication
  • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience
  • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Field Support Engineer

Job Description: ‐ Install, commission, and maintain TETRA system, application s...
Location
Location
Hong Kong
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or Higher Diploma/Higher Certificate in Telecommunications/Electronics/Electrical Engineering or a related discipline
  • Minimum 8 years’ working experience in installing, commissioning and troubleshooting of telecommunications systems
  • IT literacy and knowledge of information systems and virtualization such as Oracle, VMware and TCP/IP
  • Good command of English and Chinese is a must
  • Candidates with extensive experience but lower qualification will also be considered
Job Responsibility
Job Responsibility
  • Install, commission, and maintain TETRA system, application software and system management tools
  • Manage suppliers for system integration of 3rd party sub‐systems and application software
  • Liaise with Product Line and vendors for problem resolution
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Maintain security, backup, and redundancy strategies
  • Participate in the design of information and operational systems for tenders
  • Fulltime
Read More
Arrow Right

Field Support Engineer

Applies developed subject matter knowledge to solve common and complex business ...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • broad knowledge of corporate organization, job, and policies
  • comprehensive business, technical or functional knowledge at an expert level
  • communicate tactfully with diplomacy up to senior management levels within an organization
  • active listening skills and ability to adjust messages to audience level
  • problem-solving skills (proactive, reactive and creative)
  • able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • provide suggestions for operational efficiencies.
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • integrate technical knowledge and business understanding to create solutions for customers
  • resolve single- and cross-technology incidents independently
  • work with team members to resolve unusually complex or cross-technology incidents
  • proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • apply company solutions to meet highly complex customer needs
  • identify additional services that could lead to future service revenue growth
  • provide technical consulting during contract renewal discussions
  • build and maintain strong relationship up to senior management level in assigned accounts
  • design and deliver support solutions using specific industry knowledge and expertise
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • specific programs for personal and professional development
  • inclusive work environment celebrating individual uniqueness.
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • Provide suggestions for operational efficiencies
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross- technology incidents independently
  • Work with team members to resolve unusually complex or cross- technology incidents
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services that could lead to future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level in assigned accounts
  • Design and deliver support solutions using specific industry knowledge and expertise
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right