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Field Support Engineer

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Lobellia

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Location:
United Arab Emirates , Abu Dhabi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Field Support Engineer for one of our clients. The role is field-based and requires extensive travel.

Job Responsibility:

  • Perform day-to-day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites
  • Perform initial diagnosis and troubleshooting of hardware and software issues
  • Identify issues requiring advanced expertise and escalate to back-office teams with clear technical information and logs
  • Coordinate with customer and remote support teams to ensure smooth operations
  • Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established procedures
  • Support systems in Linux based environment, using established automation playbooks (Ansible)
  • Produce incident reports
  • Maintain clear and accurate records of system configurations, changes and maintenance activities
  • Contribute to the update of procedures and manuals
  • Provide technical support to the customer
  • Maintain accurate inventory of deployed equipment, tools and consumables
  • Support logistics for movement of equipment to/from sites, ensuring all items are accounted for and properly transported, stored and labelled
  • Track equipment lifecycle (installation, maintenance, return, replacement) using asset management tool

Requirements:

  • 3+ years in field support or technical support roles in operational or customer-facing environment
  • Hands-on experience with electronic equipment, IT systems, radio communication systems
  • Experience in Defense projects or critical infrastructure is preferred
  • Experience in integrating and testing complex systems is a plus
  • Be fluent in English language
  • French and Arabic language are a plus
  • Valid driver’s license (installation across 20 sites in UAE)

Nice to have:

  • Experience with Linux-based systems
  • Knowledge of radio communication principles
  • Exposure to Ansible or automation tools for executing predefined tasks
  • Basic understanding of networking, RF equipment, hardware/software integration
  • Excellent communication and coordination skills
  • Excellent analytical and reporting capabilities
  • Strong ability to work both independently and as a team to solve problems
  • Be very reactive to solicitations

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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