Field support engineer Job at Airbus (Budapest)

Field support engineer

Airbus

Location:
Hungary , Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Field Support Engineer (FSE) is responsible for the TETRA and Agnet telecommunication network/platform support including upgrades and maintenance activities. During the support activities the FSE processes the customer reported technical queries and incidents (Incident Management). Investigation of the incidents is done following the defined support procedures. The FSE also informs the customers and authorized contact persons of the processing status. He is responsible for ensuring that the contractually agreed service levels are met. He initiates Problem Management and provides necessary indications in the case of reproducible system errors.

Job Responsibility:

TETRA and Agnet telecommunication network/platform support including upgrades and maintenance activities
Implementation, commissioning and support the Airbus telecommunication products and software
Troubleshooting, planning upgrades and bringing innovative solutions. The FSE is raising cases to Level3 when needed and therefore is coordinating with our expert center
Coordinating with our partners and reporting within customer meetings, being owner of the cases
Contributing to and learning from international team support (methodology, training, lessons learned, common tools)
As part of the EOD team the engineer provides on duty service, giving 7/24 emergency support to the customers
Support of testbed customer testing and testbed internal tasks
Support of pre-sales activities

Requirements:

Bachelor’s/Master’s degree in Telecommunications or IT engineering
Knowledge of Mobile Communications Systems and Networks both current and future visions & trends. In particular knowledge of EPC and LTE
Professional experience in IP networking and firewalls
Hands-on experience with Enterprise Linux distributions, virtualization, microservices and containerization
Professional experience in implementation or support of mobile telecommunications systems (2G, 3G, 4G, TETRA) is an advantage
Process and application knowledge in the use of trouble ticket systems and CRM systems
Able to work independently or in a team
Service and customer oriented, have a sense of responsibility
Class B driving license
Fluent Hungarian and good English language skills
A Hungarian security clearance is required for this position or must be issued by the recognized authorities

Nice to have:

Professional experience in implementation or support of mobile telecommunications systems (2G, 3G, 4G, TETRA)

What we offer:

Join an international company offering reliable, innovated and highly renowned solutions. Benefit from a Global and Local team experience and work transversely within and outside the Group. Besides autonomy, personal growth and development possibilities, we offer a competitive remuneration package

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

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