Field Support Engineer/ Network Engineer Job at Tech Mahindra (Washington, DC)

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Shanghai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Field Information Technology Support Engineer

We are seeking a skilled and experienced Senior IT Engineer to join our team. Th...

Location

United States , Salem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Ability to travel to client sites regularly
Proficiency in providing remote technical support
Managed Services experience is preferred
Strong problem-solving skills and the ability to think creatively to find solutions
In-depth knowledge of managing and designing diverse network environments
Knowledge of Kaseya RMM/PSA for remote monitoring and management
Expertise in network environments, firewall and switch configurations
Experience with Meraki, Fortinet, and Palo Alto firewalls
Experience with HP/Aruba, Cisco, and Meraki switches
Experience with Meraki and Ubiquiti wireless networks

Job Responsibility

Travel to client sites regularly in MA and NH for technical support and assistance
Provide remote support for clients
Design, manage, and maintain diverse network environments
Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto
Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki
Manage wireless networks using Meraki and Ubiquiti technologies
Maintain and support phone systems, particularly 3CX and Avaya
Manage and maintain storage area networks, focusing on HPE and EqualLogic
Design, manage, and maintain VMware and Hyper-V environments
Oversee the management and administration of cloud infrastructure, primarily Azure and AWS

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Competitive compensation

Fulltime

Field Support Engineer

Field Support Engineer role at Hewlett Packard Enterprise focusing on applying t...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-8 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Network Operations Field Service Engineer

We are continuing to grow rapidly and to support the next stage of our growth we...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Thorough working knowledge of a fibre network build through significant job experience and training on site
Experience in splicing & OTDR testing
Experienced in Fault finding
Experience within Telecommunications 1st and 2nd fix
Experience with fibre blowing Machines
Experience of managing teams and effectively managing performance
Experience and qualifications in NRSWA
BT Accredited splicing qualification
Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks
Ability to demonstrate the ability to talk the ‘same language’ as civils and cabling contractors

Job Responsibility

Support Head of Field Services in all Field Services Engineering/Maintenance projects
Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation
Supervising Contractor Maintenance installation teams, ensuring that any project-specific quality or technical standards are well understood by the Community Fibre and Contractor teams
Undertake works resulting from internal requirements, or requests from our clients and other 3rd parties to modify, remove or replace our existing network components
Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager
Work alongside Field Services Manager/Engineers to ensure that all Field Services programmes are achieved on time and to the full satisfaction of the customer
Support Field services manager in all Field services engineering/Maintenance projects

What we offer

25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave
Cycle to work scheme
Flexible WFH policy
Private Health Cover

Field Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

27000.00 - 29000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
A strong understanding of support tools, techniques and how technology is used to provide services
A strong understanding of operating systems, business applications, printing systems and network systems
A desire to deliver an amazing Client Experience
The ability to speak both Geek and human
Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
Keep up to date with new processes, procedures and developments

Job Responsibility

Ensure timely resolution of technical problems and queries from customers
Provide user training and assistance on IT systems and applications
Travel to customer sites to perform on-site service, maintenance and repair work
Providing a first point of onsite contact for customers through our workshop
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket

Fulltime

Network Engineer II

JOB DUTIES: Duties to include: set-up, develop and maintain computer networks; e...

Location

United States , Irving

Salary:

Not provided

Cloud Resources (TX)

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering (any), or a related field
5 years of experience in the job offered or as a Network Engineer, Network Architect, or a related occupation

Job Responsibility

set-up, develop and maintain computer networks
evaluate company’s network and system performance
install network hardware and software based on needs
upgrade and repair networks to ensure they run smoothly
support and train users
add/update user profiles
secure networks
set up firewalls
protect against malware and viruses
diagnose, troubleshoot and resolve issues

Technical Support Engineer

The Technical Support Engineer role at Hewlett Packard Enterprise involves solvi...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering or equivalent
Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
In-depth knowledge of Juniper Networks or similar network company and system products
Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience
Ownership and Problem – Solving mindset
Ability to work with different stakeholders for outcomes
Obsess about Quality – Strive for delivering quality output in every interaction
Encourage diversity and innovation
Juniper products knowledge and Junos experience / certifications would be an added advantage

Job Responsibility

Work in a highly dynamic and technical environment with relentless focus on delivering excellence to Juniper customers
Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
Metrics management and drive continuous / quality improvement initiatives
Use data/trends to make proactive decisions and drive operational efficiency
Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
Prepare and conduct customer operations reviews with the Advanced Services team

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness
Flexibility to manage work and personal needs.

Fulltime

Field Support Engineer/ Network Engineer

Tech Mahindra

Location:
United States , Washington, DC

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 10, 2026

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