Field Services Technician Job at Randstad (Montréal)

Senior Field Service Technician

The role of the Senior Field Service Technician is to assist in developing and m...

Location

United States , Newark

Salary:

75000.00 - 85000.00 USD / Year

Nestlé Purina

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree in a technical field preferred
Strong knowledge of Microsoft Office Suite
3+ years in troubleshooting, problem-solving, and appliance repair, with a preferred focus on espresso machines
Valid driver’s license required
Ability to work independently with minimal supervision
Works effectively with both technical and non-technical team members
Experience in continuous process improvement desired
Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%
Adheres to safety protocols to ensure the safety of the service team and clients

Job Responsibility

Perform installation, troubleshooting, repair services, and preventative maintenance on B2B machine line
Travel to B2C/B2B customer locations to provide services and assess customer needs
Provide field services as needed, including weekends and holidays, based on shift requirements
Accurately complete and submit service request forms with detailed data (travel, labor, parts, comments)
Regularly update team members, parts representatives, dispatchers, and customers on service request statuses
Perform routine maintenance and repairs on Nespresso B2B machines to ensure optimal functionality
Troubleshoot technical issues remotely and on-site, providing timely solutions to minimize client downtime
Conduct thorough training sessions for clients on machine operation, maintenance, and troubleshooting
Manage and maintain an inventory of spare parts for efficient repairs
Document all service activities, including maintenance schedules, repairs, and client interactions

What we offer

Performance-based incentives
Competitive total rewards package
401k with company match
Healthcare coverage
Broad range of other benefits

Fulltime

Senior Field Service Technician

The role of the Senior Field Service Technician is to assist in developing and m...

Location

United States , Torrance

Salary:

75000.00 - 85000.00 USD / Year

Nestlé Purina

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor’s degree in a technical field preferred
Strong knowledge of Microsoft Office Suite
3+ years in troubleshooting, problem-solving, and appliance repair, with a preferred focus on espresso machines
Valid driver’s license required
Ability to work independently with minimal supervision
Works effectively with both technical and non-technical team members
Experience in continuous process improvement desired
Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%
Adheres to safety protocols to ensure the safety of the service team and clients

Job Responsibility

Perform installation, troubleshooting, repair services, and preventative maintenance on B2B machine line
Travel to B2C/B2B customer locations to provide services and assess customer needs
Provide field services as needed, including weekends and holidays, based on shift requirements
Accurately complete and submit service request forms with detailed data (travel, labor, parts, comments)
Regularly update team members, parts representatives, dispatchers, and customers on service request statuses
Perform routine maintenance and repairs on Nespresso B2B machines to ensure optimal functionality
Troubleshoot technical issues remotely and on-site, providing timely solutions to minimize client downtime
Conduct thorough training sessions for clients on machine operation, maintenance, and troubleshooting
Manage and maintain an inventory of spare parts for efficient repairs
Document all service activities, including maintenance schedules, repairs, and client interactions

What we offer

401k with company match
healthcare coverage
a broad range of other benefits
performance-based incentives

Fulltime

Field Service Technician

As a Field Service Technician, you'll represent our company at customer sites, e...

Location

United States , Dallas

Salary:

19.37 - 29.09 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1-2 years in electrical/mechanical installation and repair
1-2 years of customer service experience
Strong communication skills
Ability to diagnose, repair equipment, and solve problems independently
Strong organizational skills and attention to detail
Adaptability to changing priorities
Willingness to travel up to 100% to customer sites
Valid driver's license and clean driving record
Capable of lifting or moving 55 lbs with or without accommodation

Job Responsibility

Install, service, or upgrade equipment onsite at customer locations
Diagnose and troubleshoot technical issues, providing effective solutions
Collaborate with customers to understand requirements and offer technical recommendations
Provide training and guidance on product operation and maintenance
Perform routine maintenance and manage stock of replacement parts
Document technical issues for escalation and evaluate customer needs for additional products or services

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Field Service Technician

As a Field Service Technician, you'll represent our company at customer sites, e...

Location

United States , Escondido

Salary:

19.04 - 28.51 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1-2 years in electrical/mechanical installation and repair
1-2 years of customer service experience
Strong communication skills
Ability to diagnose, repair equipment, and solve problems independently
Strong organizational skills and attention to detail
Adaptability to changing priorities
Willingness to travel up to 100% to customer sites
Valid driver's license and clean driving record
Capable of lifting or moving 55 lbs with or without accommodation

Job Responsibility

Install, service, or upgrade equipment onsite at customer locations
Diagnose and troubleshoot technical issues, providing effective solutions
Collaborate with customers to understand requirements and offer technical recommendations
Provide training and guidance on product operation and maintenance
Perform routine maintenance and manage stock of replacement parts
Document technical issues for escalation and evaluate customer needs for additional products or services

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Field Services Technician 2

As a Field Service Technician 2, you will travel to customer sites to install, m...

Location

United States , Boise

Salary:

17.69 - 26.54 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred)
Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems
Proficient in reading and interpreting technical diagrams, manuals, and schematics
Effective communicator with customers, sales, and technical teams
Strong organizational and problem-solving skills
Able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines

Job Responsibility

Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components
Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime
Provide hands-on training and guidance to customers on proper equipment use and maintenance
Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment
Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed
Identify customer needs and recommend additional products or services to enhance their experience

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Field Service Technician

As a Field Service Technician, you'll represent our company at customer sites, e...

Location

United States , Austin

Salary:

19.00 - 24.00 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1-2 years in electrical/mechanical installation and repair
1-2 years of customer service experience
Strong communication skills for interacting with customers and teams
Ability to diagnose and repair equipment
Ability to solve problems independently
Strong organizational skills
Attention to detail
Adaptability to changing priorities
Willingness to travel up to 100% to customer sites

Job Responsibility

Install, service, or upgrade equipment onsite at customer locations
Diagnose and troubleshoot technical issues, providing effective solutions
Collaborate with customers to understand requirements and offer technical recommendations
Provide training and guidance on product operation and maintenance
Perform routine maintenance and manage stock of replacement parts
Document technical issues for escalation
Evaluate customer needs for additional products or services

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime