Field Services Technician

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. • Individuals here have a wellrounded knowledge of the policies and procedures for their work area. • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. • They may make policy recommendations to their managers and be an escalation point for less experienced team members. • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. • Identifies potential issues that could adversely impact end user experience and takes corrective action. • High School Diploma or equivalent. • Undergraduate degree or some college coursework preferred. • Strong knowledge of Windows operating system environment. • Solid client service skills. • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. • Ability to physically perform general office requirements.