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Vodafone Logo Vodafone · IT - Administration

Field Services Technician

Greece, Thessaloniki · Job Posted February 18, 2026
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Job Description

The role is responsible for taking care of all Field Services requests for Corporate Customer in various facilities. Managing on-site installation, repair, maintenance, system improvement and testing. Providing service and customer support during visits or dispatches.

Job Responsibility

  • Evaluate customer infrastructure, confirm that the correct solution is offered to the Business Customers
  • Perform customer support and troubleshooting tasks for Business Services. Perform all on-site activities related to installation, repair, management and maintenance
  • Operate field automation systems and databases. Write logs and add notes to customer records of every Field Service managed and / or call to customers performed
  • Demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance
  • Manage and maintain the inventory in their service trucks, ordering new items when stock runs low
  • Adhere to company’s given rules and regulations. Keep service vehicles clean and organized and replenish fuel as needed
  • Team up with colleagues and other team members. Build relationships and trust with customers and clients

Requirements

  • At least 2-year experience in a Technical Field Service support department
  • At least Technical Institution degree
  • Experience with managing and preserving technical equipment
  • Critical thinker and problem-solving skills
  • Excellent communication skills
  • Strong customer orientation attitude
  • Take initiative, being alerted, have a sense of urgency
  • Good knowledge of fixed products & ICT services
  • Responsible for providing technical support (L1/L2/L3) for SD-WAN and Firewall-as-a-Service environments
  • Accustomed to using mobile tools and applications
  • Strong experience in SD-WAN design, deployment, and optimization across multi-site and hybrid cloud environments
  • Very good knowledge of Greek and English language (oral and written)
  • CCNA Certification similar technical training
  • Hands-on expertise with leading SD-WAN platforms
  • Good knowledge of MS Office Suite (MS Excel, MS Word etc.)

What we offer

  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Special employee offers and discounts
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  • Adhere to company’s given rules and regulations
  • Keep service vehicles clean and organized and replenish fuel as needed
  • Team up with colleagues and other team members
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  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
  • Unlimited access to learning resources and trainings
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