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Field Services Team Leader

https://www.baxter.com/ Logo

Baxter

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Location:
United States , Downey

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

68000.00 - 93500.00 USD / Year
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Job Description:

As a Team Leader, you will serve as a subject matter expert across multiple platforms within the Baxter portfolio while providing day‑to‑day leadership for service center operations. This is a working leadership role—combining advanced technical service with oversight of daily work activities, training, and team coordination. You will perform complex repairs, support product readiness for patient use, and provide timely, professional service across customer and service center environments.

Job Responsibility:

  • Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs
  • Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment
  • Support product readiness through preventive maintenance (PM), between-patient inspections (BPI), and equipment modifications
  • Train and support technicians on Baxter products and services at the service center, territory, and area levels
  • Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts
  • Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals
  • Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes
  • Participate in on-call coverage and provide 24/7 delivery, removal, and service support as required

Requirements:

  • High School Diploma or GED
  • 8+ years of hands-on experience with medical devices or FDA-regulated products
  • 2+ years of driving or delivery experience
  • Valid driver's license and ability to obtain and maintain a DOT medical card
  • Ability to read and apply technical manuals, schematics, and service documentation
  • Strong communication skills and the ability to lead technical work independently and collaboratively
  • Comfort using Microsoft Office and adapting to new technologies
  • Flexibility for on-call work, occasional overtime, and occasional overnight travel
  • 8+ years of hands-on experience with medical devices or FDA-regulated products
  • 2+ years of driving or delivery experience
  • Valid driver's license and ability to obtain and maintain a DOT medical card
  • Ability to read and apply technical manuals, schematics, and service documentation
  • Strong communication skills and the ability to lead technical work independently and collaboratively
  • Comfort using Microsoft Office and adapting to new technologies
  • Flexibility for on-call work, occasional overtime, and occasional overnight travel
What we offer:
  • Medical and dental coverage starting on day one
  • Basic life insurance
  • Accident insurance
  • Short-term and long-term disability insurance
  • Business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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