Field Services Support Job at NAPA Auto Parts

Head of Field Support

The Head of Field Support will be responsible for leading PulseForge’s global cu...

Location

United States , Austin

Salary:

Not provided

PulseForge Data

Expiration Date

Until further notice

Requirements

10+ years of experience in field service, customer support, or technical operations within capital equipment or industrial technology
Demonstrated success in building and scaling global service teams
Strong technical understanding of complex equipment and processes
Experience defining service strategies, KPIs, and operational processes
Bachelor’s degree in Engineering, Business, or a related field
Willing and able to travel extensively (domestically and internationally), with frequent trips to Asia and Europe for customer engagements and support infrastructure development
Strategic leader with strong operational execution skills
Customer-first mindset with excellent problem-solving abilities
Collaborative, with the ability to work cross-functionally and influence outcomes
Highly organized and able to manage multiple priorities simultaneously

Job Responsibility

Lead the global field service and technical support teams
Oversee installation, commissioning, maintenance, and repair of PulseForge equipment
Establish and maintain escalation processes for rapid issue resolution
Define staffing models and training programs to ensure service readiness
Develop and track KPIs (uptime, response times, customer satisfaction, first-time fix rate)
Standardize service procedures, documentation, and tools across the team
Implement preventive maintenance and service programs to minimize downtime
Partner with Engineering and Manufacturing to provide structured feedback on product reliability and serviceability
Collaborate with Sales and Customer Success to ensure smooth customer handoffs post-installation
Provide input to product development based on recurring customer issues and service learnings

What we offer

401(k)
Dental Insurance
Health insurance
Paid time off
Vision insurance

Field Service Technician

As a Field Service Technician, you'll represent our company at customer sites, e...

Location

United States , Dallas

Salary:

19.37 - 29.09 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1-2 years in electrical/mechanical installation and repair
1-2 years of customer service experience
Strong communication skills
Ability to diagnose, repair equipment, and solve problems independently
Strong organizational skills and attention to detail
Adaptability to changing priorities
Willingness to travel up to 100% to customer sites
Valid driver's license and clean driving record
Capable of lifting or moving 55 lbs with or without accommodation

Job Responsibility

Install, service, or upgrade equipment onsite at customer locations
Diagnose and troubleshoot technical issues, providing effective solutions
Collaborate with customers to understand requirements and offer technical recommendations
Provide training and guidance on product operation and maintenance
Perform routine maintenance and manage stock of replacement parts
Document technical issues for escalation and evaluate customer needs for additional products or services

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Field Service Technician

As a technical company representative, you will be at the forefront of deliverin...

Location

United States

Salary:

Not provided

LVD UK Ltd

Expiration Date

Until further notice

Requirements

Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience
Minimum two years of hands-on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired
Valid, clean driver's license and credit card
Willingness to travel domestically up to 100% to provide customer service support
Demonstrated computer skills (Microsoft Office environment, internal network)
Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus
Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment
Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally
Comfortable working in environments with dust, odor, oil, fumes, and noise
Excellent written and verbal communication skills

Job Responsibility

Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training
Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role
Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications
Document machine data, service history, and quality information
Assist customers with parts identification and ordering
Demonstrate products as necessary to support sales
Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties
Maintain prompt communication of expenses and service reports on a weekly basis
Make recommendations for changes and improvements based on field service activities
Travel domestically up to 100% and occasionally internationally to support service areas

What we offer

Medical, dental, and vision plans
Life insurance for employees and dependents
Accidental death and dismemberment insurance
Short- and long-term disability coverage
Health Savings Account (HSA)
401(k) savings plan with company match
Personal Cancer Indemnity plan
Wellness programs
Paid vacation and holidays

Field Services Technician 2

As a Field Service Technician 2, you will travel to customer sites to install, m...

Location

United States , Boise

Salary:

17.69 - 26.54 USD / Hour

Quadient

Expiration Date

Until further notice

Requirements

High School Diploma/GED or equivalent work experience
1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred)
Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems
Proficient in reading and interpreting technical diagrams, manuals, and schematics
Effective communicator with customers, sales, and technical teams
Strong organizational and problem-solving skills
Able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines

Job Responsibility

Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components
Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime
Provide hands-on training and guidance to customers on proper equipment use and maintenance
Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment
Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed
Identify customer needs and recommend additional products or services to enhance their experience

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Spain , Seville

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (such as GCSEs or an equivalent national qualification
High School Diploma or GED) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Excellent organizational skills and attention to detail
Must be based in Europe
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

What we offer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Hungary , Budapest

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (such as GCSEs or an equivalent national qualification
High School Diploma or GED) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Excellent organizational skills and attention to detail
Must be based in Europe
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Austria , Vienna

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (such as GCSEs or an equivalent national qualification
High School Diploma or GED) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Excellent organizational skills and attention to detail
Must be based in Europe
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

What we offer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment

Fulltime

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Poland , Warsaw

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (such as GCSEs or an equivalent national qualification
High School Diploma or GED) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or supporting, the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Excellent organizational skills and attention to detail
Must be based in Europe
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

What we offer

Reasonable accommodation for individuals with disabilities

Field Services Support

NAPA Auto Parts

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 08, 2026

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