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Field Services Supervisor

United States, East Hartford · Job Posted April 19, 2026
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Job Description

We are looking for a skilled and motivated IT Supervisor to lead and manage a team of Field Service Technicians in the Hartford, Connecticut area. In this role, you will oversee service delivery operations, ensure technical excellence, and maintain high levels of customer satisfaction. This position requires a strong technical background, leadership expertise, and a commitment to continuous improvement.

Job Responsibility

  • Lead and mentor a team of Field Service Technicians, providing guidance and conducting performance reviews
  • Manage service delivery operations, ensuring timely and accurate documentation, ticket resolution, and adherence to SLAs
  • Act as the primary escalation point for field-related incidents and provide advanced technical support when needed
  • Oversee quality control of fieldwork and ensure compliance with operational standards and security best practices
  • Facilitate departmental meetings and promote a collaborative and accountable team culture
  • Develop, document, and refine field service procedures to improve efficiency and service quality
  • Ensure professionalism and customer satisfaction during all client engagements, addressing concerns promptly
  • Provide technical oversight for servers, workstations, networking equipment, and Microsoft environments
  • Manage IT inventory processes, including shipping and receiving, to support operational needs
  • Participate in after-hours or on-call support rotations to meet client requirements

Requirements

  • A minimum of 5 years of IT support experience, preferably in a managed services environment
  • At least 2 years of leadership or supervisory experience
  • Associate degree or equivalent work experience is required
  • a Bachelor’s degree is preferred
  • Proficiency in Microsoft environments, including Microsoft 365, Azure, and Active Directory
  • Strong knowledge of networking technologies such as firewalls, switches, VLANs, and VPNs
  • Experience with ticketing systems and technical documentation processes
  • Excellent troubleshooting, analytical, and communication skills
  • Valid driver’s license and ability to travel to client locations as needed

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

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