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NTT DATA Logo NTT DATA · IT - Administration

Field Services Engineer

United States of America, Remote · Job Posted January 25, 2026
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Job Description

Join NTT DATA as a Field Services Engineer, where you will provide technical support and solutions to clients. This role requires expertise in networking technologies, project management, and client engagement. A Bachelor's degree in IT or Computing and relevant certifications are essential. Embrace a hybrid working environment and contribute to innovative projects.

Job Responsibility

  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Performs any other related task as required

Requirements

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
  • Cisco Dev Net certification
  • Seasoned work experience in technical implementation engineering, specific to Networking technologies
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned report writing experience
  • Seasoned project management
  • Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned understanding and appreciation of technical design and business principles
  • Seasoned project fundamental and administration ability
  • Seasoned project skills which are demonstrated in the execution of installations and other assignments
  • Excellent customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
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