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Field Services Coordinator

aptella.com Logo

Aptella

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Location:
Australia , Silverwater

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Aptella is looking for a Field Services Coordinator to join their team based in their Silverwater office. The Field Services Coordinator will be responsible for coordinating all activities of the Field Technical Services Team in the NSW Region. This role ensures smooth communication between the field team and customers, manages daily field service activities, and provides administrative support to the field service team. You’ll be the ‘go-to’ contact for field service staff and customers, ensuring exceptional service delivery while adhering to safety and operational guidelines.

Job Responsibility:

  • Coordinate the field service team, manage schedules, and ensure optimum efficiency
  • Assist with incoming calls, provide technical support, and liaise with customers
  • Manage site-specific inductions and all related paperwork
  • Support internal teams with technical resources, product demos, and customer solutions
  • Ensure compliance with company policies, procedures, and safety regulations
  • Maintain service records, handle invoicing, and manage customer warranties
  • Identify hazards, report incidents, and promote workplace health and safety

Requirements:

  • Experience working within the Civil Construction sector, including adherence to onsite conditions
  • Strong attention to detail, computer proficiency, and electronic documentation skills
  • Experience with survey, machine control, auto electrical, or design/engineering is highly desirable but not necessary
  • Open driver’s license (car), construction white card
  • Excellent communication, interpersonal, and organizational skills
  • Ability to build and manage strong relationships with customers and team members
  • A desire to deliver exceptional customer service with professionalism and a positive attitude
  • Ability to work effectively under time and condition pressure, both independently and as part of a team

Nice to have:

Experience with survey, machine control, auto electrical, or design/engineering

What we offer:
  • Discounted gym memberships
  • Exclusive retail discounts
  • Discounted health insurance
  • Discounted gas and electricity
  • Charity leave days
  • Flexible work options
  • Career development
  • Generous parental leave

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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