Field Services Advocate, CVS Health

CVS Health

Location:
United States, New York

Category:
Customer Service

Contract Type:
Employment contract

Salary:

66330.00 - 159120.00 USD / Year

Save Job

Apply Position

Job Description:

The Field Services Advocate serves as a bridge between Aetna National Accounts client's members, the customer Benefit Service Center, HR colleagues and Total Rewards Team to promote available health and wellness programs, tools, and resources. This role provides both administrative and clinical support to members as well as navigating them through the health system, providing support on claims issues, and answering coverage-level questions.

Job Responsibility:

Function as primary contact for day-to-day escalations of benefit-related issues
Work with members, HR representatives and the Total Rewards Team to help them understand their benefits and connect them to available resources
Assist members in identifying modifiable risk factors by referring to and leveraging resources
Recommend, create, and deliver content for health education newsletters, new hire orientation, Annual Enrollment, and other communication initiatives
Plan and execute health awareness tables and other onsite events
Be accountable for resolving any benefits related issues including answering routine questions, addressing denied claims, preauthorization
Assist the Total Rewards team with the administration of the customer Wellness program

Requirements:

5+ years' experience working directly with consumers delivering a highly experiential interaction
CEBS, SPHR, or PHR preferred
Clinical background a plus
Experience with Aetna and CVS products, claim systems, and digital member applications
Associate degree or equivalent work experience
Appropriate education relevant to clinical background
Knowledge of benefit rules, regulations, policies, and procedures including federal, state, and local regulations related to benefits, including COBRA, ERISA, HIPAA, and Section 125
Demonstrated ability to uphold the customer's and Aetna's values of caring, inspiration, integrity, and excellence in each member interaction
Outstanding organizational ability including keen attention to detail, strong follow-up skills
deadline-oriented and demonstrated ability to prioritize and multi-task in a fast-paced changing environment
Organizational and communication skills necessary
Competency with MS Office products - Word, PowerPoint, Excel

Nice to have:

CEBS, SPHR, or PHR certification
Clinical background
Experience with Aetna and CVS products, claim systems, and digital member applications

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 23, 2025

Expiration:
December 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Field Services Advocate