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The role is responsible to assist, supports Field Services team members, and perform general administrative duties. Primary responsibility is to receive and record field service activities, receiving reports, reviewing reports, logging activities, maintaining accrual records, reports on field service activities and schedule dispatches in daily base.
Job Responsibility:
Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs
Provide field services units and/ or Technicians with information about orders, stock of equipment’s, and customer requirements
Receive and dispatch orders for products or deliveries for support and provisioning services
Prioritize field services assignments and/or calls according to urgency [SLAs] and importance
Receive and process field service reports from Field Service Team according to established processes and procedures
Monitor the route and status of field units to coordinate and prioritize their schedule
Manage all delivery, storage, transportation and distribution activities
Coordinate and control the loading, picking, packing flow
Inventory management and control and warehouse organization
Coordination and oversight of inventory procedures
Resolve escalated issues/questions of field engineers/technical issues/risks with speed and professionalism
Requirements:
At least 2-year experience in a administrative, customer service or logistics experience role
Very good knowledge of the legal framework on the storage and handling of equipment
Strong customer orientation attitude
Strong organizational and time management skills
Strong communication and client services skills
Detail oriented with the ability to multi-task
Ability to work under pressure with strict time deadlines
Ability to work as a team member and interact with other departments
At least Technical Institution degree
Very good knowledge of Greek and English language (oral and written)
Good knowledge of MS Office Suite (MS Excel, MS Word etc.)
Good knowledge of ERP, SAP systems
Nice to have:
Advanced tools (TOA) for workforce appointment booking experience is preferred
University Degree associated to Logistics/Supply Chain Management/Finance or other related field will be considered as an asset
What we offer:
Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day
Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking