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The role is responsible to assist, supports Field Services team members, and perform general administrative duties. Primary responsibility is to receive and record field service activities, receiving reports, reviewing reports, logging activities, maintaining accrual records, reports on field service activities and schedule dispatches in daily base.
Job Responsibility:
Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs
Provide field services units and/ or Technicians with information about orders, stock of equipment’s, and customer requirements
Manage linkage of transfer documents to shipments and hold locations, coordinating with logistics to maintain stock integrity
Manage all delivery, storage, transportation and distribution activities
Inventory management and control and warehouse organization
Define and monitor SLAs and alerts for unmatched documents, driving timely resolution of outstanding items
Design and oversee exception workflows for unmatched or discrepant items, assigning responsibilities and ensuring corrective actions
Produce reconciliation reports (inventory vs. documents vs. accounting) and coordinate periodic audits to validate data accuracy
Receive and dispatch orders for products or deliveries for support and provisioning services
Prioritize field services assignments and/or calls according to urgency [SLAs] and importance
Demonstrate strong organizational and time management skills as well as have strong communication and client services skills
Coordination and oversight of inventory procedures
Responsible for linking inbound documents to supplier invoices and goods received notes to ensure accurate financial and inventory records
Team up with colleagues and other team members. Build relationships and trust with customers and clients
Resolve escalated issues/questions of field engineers with speed and professionalism