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Field Services Administrator

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Vodafone

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Location:
Greece , Athens

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The role is responsible to assist, supports Field Services team members, and perform general administrative duties. Primary responsibility is to receive and record field service activities, receiving reports, reviewing reports, logging activities, maintaining accrual records, reports on field service activities and schedule dispatches in daily base.

Job Responsibility:

  • Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs
  • Provide field services units and/ or Technicians with information about orders, stock of equipment’s, and customer requirements
  • Manage linkage of transfer documents to shipments and hold locations, coordinating with logistics to maintain stock integrity
  • Manage all delivery, storage, transportation and distribution activities
  • Inventory management and control and warehouse organization
  • Define and monitor SLAs and alerts for unmatched documents, driving timely resolution of outstanding items
  • Design and oversee exception workflows for unmatched or discrepant items, assigning responsibilities and ensuring corrective actions
  • Produce reconciliation reports (inventory vs. documents vs. accounting) and coordinate periodic audits to validate data accuracy
  • Receive and dispatch orders for products or deliveries for support and provisioning services
  • Prioritize field services assignments and/or calls according to urgency [SLAs] and importance
  • Demonstrate strong organizational and time management skills as well as have strong communication and client services skills
  • Coordination and oversight of inventory procedures
  • Responsible for linking inbound documents to supplier invoices and goods received notes to ensure accurate financial and inventory records
  • Team up with colleagues and other team members. Build relationships and trust with customers and clients
  • Resolve escalated issues/questions of field engineers with speed and professionalism
  • Identify, resolve and/or escalate technical issues & risks

Requirements:

  • At least 2-year experience in a administrative, customer service or logistics experience role
  • Knowledge of ERP, SAP systems
  • Very good knowledge of the legal framework on the storage and handling of equipment
  • Excellent communication skills
  • Strong customer orientation attitude
  • Detail oriented with the ability to multi-task
  • Ability to work under pressure with strict time deadlines
  • Ability to work as a team member and interact with other departments
  • Advanced tools (TOA) for workforce appointment booking experience is preferred
  • Take initiative, being alerted, have a sense of urgency
  • At least Technical Institution degree
  • Very good knowledge of Greek and English language (oral and written)
  • Good knowledge of MS Office Suite (MS Excel, MS Word etc.)
  • Desired relevant experience in an admin role
  • University Degree associated to Logistics/Supply Chain Management/Finance or other related field will be considered as an asset

Nice to have:

  • Advanced tools (TOA) for workforce appointment booking experience is preferred
  • University Degree associated to Logistics/Supply Chain Management/Finance or other related field will be considered as an asset
What we offer:
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts

Additional Information:

Job Posted:
February 18, 2026

Work Type:
Hybrid work
Job Link Share:

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