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Field Service Technician

United States, Richmond · Job Posted February 21, 2026
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Requirements

  • Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites
  • Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts
  • Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications
  • Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs
  • Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations
  • Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards
  • Provides technical support and training to customers on operational or maintenance aspects of system equipment
  • Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction
  • Performs other duties as assigned
  • Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis
  • Push/pull up to 100 pounds
  • Lift/carry up to 100 pounds
  • Lift bulky objects
  • Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling
  • Working conditions may be indoor and/or outdoor. Noise level may be loud at times

What we offer

  • options for healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation
  • sick
  • holiday pay

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