Field Service Technician

• Perform in-home repairs, installations, and modifications on high-end appliances
• Ensure first-time resolution for service calls within assigned regions
• Use advanced tools and diagnostics (e.g., i-Service, Air Sledge) to support service quality and safety
• Educate customers on proper appliance use and address service-related questions
• Provide technical support and solutions for escalated service issues
• Maintain high levels of customer satisfaction and brand representation
• Maintain accurate van stock and safeguard tools and parts
• Communicate with technical managers and service centers about uncommon product issues
• Complete repairs in retailer showrooms as required
• Collaborate with contact centers and support offices for service efficiency
• Promote service offerings and represent the brand during customer and dealer visits
• Always adhere to safety protocols, company policies, and quality standards
• Use only qualified methods for repairs to avoid injury or damage
• Maintain professional appearance, behavior, and customer interaction
• Report hazards or incidents to appropriate personnel promptly

• Gas B, Gas C, or Gas Appliance Technician ticket (1 of 3 is required)
• 3-5 years of experience servicing home appliances or HVAC systems (strong asset)
• Strong troubleshooting and customer-facing skills
• Legal eligibility to work full-time in British Columbia
• Excellent communication and customer service skills
• Strong mechanical and electrical troubleshooting abilities
• Proficiency with hand tools, testing equipment, and Microsoft Office Suite
• Ability to explain technical issues in a simple, customer-friendly way
• Self-motivated, able to manage time and work independently
• Valid Class 5 BC driver’s license required

Experience servicing home appliances or HVAC systems (strong asset)

• Opportunity to work with high-end, technologically advanced home appliances (e.g., Gaggenau, Thermador)
• Field-based role with autonomy and variety in tasks
• Ongoing technical training and upskilling opportunities
• Engagement with innovative technologies like Home Connect and smart diagnostics tools
• Opportunity for Growth: Join a supportive team that encourages your professional development and helps you stay on top of new technologies
• Safety First: We prioritize safety for all employees – with a strong focus on adherence to WorkSafe BC regulations
• Permanent full time employment opportunity with a reputable employer