Field Service Technician Jobs

LVD UK Ltd

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a technical company representative, you will be at the forefront of delivering exceptional customer service during the installation of new products, servicing existing customer equipment, and providing technical support via phone or email. Your role is crucial in ensuring customer satisfaction and maintaining the company's reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that our customers receive top-notch support and that our products perform optimally, thereby enhancing customer loyalty and driving the company's success.

Job Responsibility:

Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training
Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role
Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications
Document machine data, service history, and quality information
Assist customers with parts identification and ordering
Demonstrate products as necessary to support sales
Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties
Maintain prompt communication of expenses and service reports on a weekly basis
Make recommendations for changes and improvements based on field service activities
Travel domestically up to 100% and occasionally internationally to support service areas

Requirements:

Two-year Technical Associate's Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience
Minimum two years of hands-on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired
Valid, clean driver's license and credit card
Willingness to travel domestically up to 100% to provide customer service support
Demonstrated computer skills (Microsoft Office environment, internal network)
Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus
Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment
Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally
Comfortable working in environments with dust, odor, oil, fumes, and noise
Excellent written and verbal communication skills
Ability to effectively comprehend and communicate technical concepts
Demonstrated aptitude for learning new technologies
Strong time and project management skills
Detail-oriented
Collaborative and able to interact well with others

Nice to have:

Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM
CNC fabrication machinery equipment repair experience

What we offer:

Medical, dental, and vision plans
Life insurance for employees and dependents
Accidental death and dismemberment insurance
Short- and long-term disability coverage
Health Savings Account (HSA)
401(k) savings plan with company match
Personal Cancer Indemnity plan
Wellness programs
Paid vacation and holidays

Additional Information:

Job Posted:
December 10, 2025

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Field Service Technician