Field Service Technician

• Perform field repairs on parking access and building access systems, software and/or hardware related
• Troubleshoot and correct problems on devices/equipment, down to board level
• Correct/fixes
• minor to complex software issues on parking/access systems
• Understand and troubleshoot the entire setup of a SKIDATA network
• Properly identifies all network devices on a LAN (router, modem, switch etc.)
• Works with upper-level support to setup/configure firewall, router and other network devices
• Provides good effective customer service, to internal and external customers
• Properly identifies when higher level support is needed
• Work closely with peers and support team to ensure customer expectations are met
• Effectively execute troubleshooting instructions from higher level support
• Properly maintain vehicle status and maintenance, as required
• Properly maintains his/her inventory levels, by properly transacting in ERP system
• Properly communicates with service coordinator, advisors and service management team
• Responsible for transactions for assigned SROs in ERP system on a per SRO basis (parts and labor), also to include maintenance checklist
• Perform monthly preventative maintenance – scheduled inspection, cleaning, lubricating and adjusting of the equipment
• Other duties, as assigned

• Must be at least 21 years old, with a valid driver’s license
• have and maintain a driving record clean of any major or numerous violations
• Must be able to drive to field / customer locations to perform field work
• Working knowledge of Windows Server 2008/2012/2016, SQL, Windows 7 and 10 and network and firewall configurations
• Must possess aptitude to learn new technologies
• The ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phone
• Proficiency in Microsoft Project, Excel and PowerPoint
• Must be able to complete SKIDATA technical certified training courses – within 24 months
• or, has completed required certified courses in the technical career track
• High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience
• Good skills in the use of hand tools, required
• Experience using ERP software, a plus
• Valid Driver's License, in state of residence

Experience using ERP software, a plus