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Field Service Technician

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BD

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Location:
United States , San Diego

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Category:
-

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Contract Type:
Not provided

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Salary:

20.30 - 31.40 USD / Hour
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Job Description:

Field Service Resource for the Dispensing Field Actions. The BD family is seeking responsible and committed people to join our team of professional Field Service resources for the remediation support of the BD Medication Management solutions (MMS) automated dispensing segment. The Field Service resource is a remote field-based position with frequent travel to our customer locations.

Job Responsibility:

  • Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities
  • Perform remediation, configuration, and updates for medical devices, software, and networking systems
  • Conduct routine checks to verify proper functionality after setup
  • Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases
  • Provide customer-focused technical support in a professional, responsive, and resourceful manner
  • Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
  • Maintain compliance with hospital vendor credentialing requirements
  • Follow calibration protocols for servicing equipment
  • Maintain company assets (car, tools, and inventories) securely and in working order
  • Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
  • Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed

Requirements:

  • High School diploma
  • Ability to travel extensively for field-based service assignments
  • 1+ year of technical experience required
  • Prior military experience in electronics or IT roles are encouraged to apply
  • Strong troubleshooting abilities in electronics, mechanics, and electromechanical systems
  • Valid driver’s license and reliable transportation required
  • Must live within one hour of a major airport for travel efficiency
  • Ability to lift up to 70 lbs and perform physical tasks such as pushing, pulling, bending, and standing for extended periods
  • Must maintain personal parts inventory, sourcing from approved vendors
  • Open availability Monday–Friday
  • Position requires some nights and weekends based on customer needs
  • Duties may require compliance with hospital vaccine and credentialing requirements

Nice to have:

  • Associate degree in biomedical, IT, electronics, or a related field preferred
  • Prior experience in government or VA/DoD healthcare systems strongly preferred
  • Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus
  • Familiarity with automation equipment in healthcare settings preferred

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Parttime
Work Type:
Remote work
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