Field Service Technician Job at MillenniumSoft Inc (Corpus Christi)

Job Description

Our client Pyxis systems comprehensively provide medication and supply management throughout the hospital and IDN. By helping streamline workflow, improve financial performance and facilitate regulatory compliance, they can enhance medication safety and patient care. The Field Service Technician will provide remote and on-site reactive service for client Pyxis automated dispensing systems located within hospitals, nursing homes and other healthcare facilities. Home-based position with daily travel to customer sites in their assigned territory. The ideal candidate will reside in the Lowell, MA area. Road Warrior, but minimal overnight travel.

Job Responsibility

Provide remote and on-site reactive service for client Pyxis automated dispensing systems
Service primarily hardware and software system components
Participate in the installation and upgrades of these systems
Secondarily execute a preventative maintenance program
Participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems
Provides technical support to external customers to resolve issues regarding proprietary software and hardware
Responds to, evaluates and prioritizes assigned service orders
Performs reactive/proactive Preventive Maintenance as assigned
Handles problem recognition, isolation, resolution and follow-up for routine customer problems
Responsible for the overall ownership of the service order
Interviews customers to gather information about problem and leads user through diagnostic procedures
Logs and tracks all service order activity in CRM
Consults with advanced team members and their liaisons to understand software and hardware errors
Notifies appropriate internal personnel of issues at a particular account
Ensures customer satisfaction by responding to inquiries in a timely manner
Manages parts per the parts management policy and procedures

Requirements

Good Work History
Customer facing experience
Good writing skills
Experience or Associates degree in Technology or Healthcare related field preferred
Military experience, a plus
Must possess and maintain a valid driver's license and meet client auto safety standards
Minimum 2 years PC experience
networking experience required
A+ certification preferred
Experience supporting automation equipment in a healthcare setting a plus
Excellent verbal and written customer service, telephone, troubleshooting and communication skills
Must be able to lift a minimum of 90 lbs
Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions
Must be flexible with shift coverage in a 24x7 environment
Prior 24x7 field customer service experience required
Strong customer service skills required