Field Service Technician Job at Arrive (Manchester)

Field Service Technician

Arrive

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Field Service Technician within our UK Operations team, you will be the face of Arrive across the Manchester region. Reporting to the Regional Service Manager, you will play a critical role in ensuring our physical mobility infrastructure—including smart payment terminals and sensor technology—remains operational and efficient. This is a highly autonomous position where you will have the opportunity to directly impact the local community by reducing downtime and improving the urban travel experience for thousands of daily users.

Job Responsibility:

Perform routine maintenance, diagnostics, and complex repairs on a variety of smart parking and mobility hardware
Manage a regional territory to ensure all service level agreements (SLAs) are met, prioritizing urgent repairs to maintain city-wide uptime
Collaborate with the central technical support team to provide real-time feedback on hardware performance and local infrastructure challenges
Maintain accurate digital logs of all site visits, parts used, and technical resolutions via our mobile workforce management platform
Champion a safety-first culture by adhering to all health and safety protocols while working in public urban environments

Requirements:

Proven experience in a field-based technical role, such as electrical, mechanical, or hardware maintenance
Strong diagnostic skills with the ability to troubleshoot complex technical issues independently
Comfortable using digital tools and mobile applications for reporting and task management
A valid UK driving license and the ability to navigate the Manchester metropolitan area efficiently
Excellent communication skills with a focus on delivering high-quality service to our community partners