Field Service Technician Job at Advanced Technology Search Group (Mississauga)

Job Responsibility

Responsible for repairing, modifying, rebuilding and/or debugging of equipment on-site or at customer’s site, working according to technical drawings and other specifications
Respects and abides by all applicable customer plant rules, works according to safety rules
Provides on-site start-up and commissioning assistance for machinery
Provides advice to the customer’s personnel on technical issues related to equipment
Requests approval from supervisor and/or engineering for any design changes or modifications performed to machines in the field, prior to execution
Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering
Files weekly expense, activity and service reports according to established rules
Performs debugging /assembly/wiring activities, on the floor, as requested by the Supervisor
Ensures equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on equipment either on the floor or at the customer’s site
Maintains a constant state of readiness and is able to travel on short notice
Assists the Supervisor in maximizing billable hours for the department
Provides support to Training and in preparing Training Job aids as required
Supports the preparation of machine manuals and other related documentation
At the end of a service visit, always recommends machine improvements and parts replacements required for the proper functioning of customer’s equipment
Provides over the phone support to customers when required
On request from the Supervisor, performs follow-up visits to customers after installation, recommending action plans to improve productivity
Represents the company in meetings with the customer installation team and local contractors
Supports the Project Manager in their interactions with customers during the Commissioning phase

Requirements

Post-secondary education in mechanical and/or electrical field
Previous experience as a Field Service Technician is preferred
Must be able to fluently read mechanical assembly drawings, electrical and pneumatic schematics
Strong mechanical and electrical troubleshooting skills
Excellent communication skills, both oral and in written report format in English
Organized, self-disciplined and professional in demeanor
Able to travel up to 65-70% of the time
Must have a valid passport
Must be able to travel to the USA and overseas without restrictions
Must have a valid driver’s license without restrictions
Must be able to rent a car in any country without restrictions