Field Service Technician Job at Arrive

Field Service Technician

Arrive

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Unique chance to join a Global Company to start a journey to help shape City living for the future. Field Service Technicians are the first point of face-to-face contact for our customers. They provide support to the Regional Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities. We are looking for an enthusiastic, energetic, and confident individual who can provide world-class customer service to our customers and partners.

Job Responsibility:

Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard
Coordinating the prioritization of all active response and scheduled calls to ensure that defined targets of response are achieved
Carry out diagnostic tests, checks, and fixes on customers equipment through to resolution
Contribute to a first time fix standard and client oriented approach focused upon the end users satisfaction
Assist with the implementation of new equipment or the upgrade of existing equipment as required. Occasional installation work is also a feature of the post
Work within a field service team delivering on site support covering 08:00 - 17:00
Communicate with all levels of staff both verbally and written, escalating of major issues to the management team as appropriate
Be able to complete all documents and administrative tasks on time, to agreed company standards
Be responsible for and keep all company stock and equipment on good order, liaise with the service stores department to ensure that the allocation of spare parts is of a satisfactory level
To conduct yourself and promote the company in a professional manner at all times
Any other duties which will benefit the company
Provide support and expertise to other departments including, Projects, Stores, and the Service Desk
Actively contribute to product improvements through the alerting of hardware improvements or software bugs
Actively contribute to service improvements by recommending changes to systems and processes

Requirements:

A field service engineer with proven ability operating in the vending or transport industry, or similar
An electrical engineering background. A relevant electrical qualification, i.e., NVQ Level 2 or equivalent desirable
A technical understanding of PCs and basic knowledge of Microsoft Windows operating systems
A customer orientated approach is critical for this role
Technical mind-set with a desire to enhance those skills
Analytical problem-solving and ability to follow the process
Excellent customer service skills
Strong written and verbal communication skills to communicate in a clear, professional manner
A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels
Self-organised, motivated and able to work using their own initiative
Remain calm when working under pressure
Keen to develop
An advocate of change and process
Punctual and reliable
Smart and presentable
Enthusiastic, energetic, and confident
Ability to work within a demand led environment
demonstrating tenacity, self-motivation, adaptability, problem solving skills and attention to detail
A proactive and can do attitude
Hold a full driving licence

Additional Information:

Job Posted:
January 10, 2026

Work Type:

Hybrid work

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