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Field Service Technician

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Meritech

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Location:
United States , Chicago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

50000.00 - 60000.00 USD / Year
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Job Description:

Travel the surrounding area providing preventative and/or responsive maintenance on our one-of-a-kind handwashing systems for our customers. Typical travel schedules are Monday - Thursday, often overnight, with Friday designated as a work-from-home day for administrative tasks, meetings, training, etc.

Job Responsibility:

  • Review design specifications to understand the scope, requirements, and function of our products
  • Travel to client locations to perform various diagnostic and preventative routines
  • Conduct testing to ensure products perform according to user requirements and within established guidelines
  • Ensure products meet company and customer quality and product integrity requirements
  • Identify, log, and correct malfunctions or defects in product performance
  • Troubleshoot and resolve issues with equipment, devices, or products
  • Assist with root cause analysis for product defects in the field and implement corrective action for products
  • Use various machines and hand tools to accomplish assigned tasks
  • Ensure compliance with health and safety laws, regulations, and best practices, including protective equipment where required
  • Inventory tools, parts, and supplies periodically and communicate needs to supervisor in a timely fashion

Requirements:

  • Experienced in machine maintenance (2+ years preferred)
  • Familiar with basic plumbing, mechanical, and electrical operations
  • Willing and able to travel regularly for work, up to 80% of the time
  • Proficient in Microsoft Office Suite or related software as necessary to complete logs or records
  • Detail-oriented and consistent
  • Able to read and understand blueprints and schematics
  • A team player and able to effectively operate in group environment
  • Self-motivated and able to work independently
  • Goal-oriented and able to manage time and meet specific deadlines
  • Able to work with hand tools, including drills, saws, and grinders on occasion
  • Proficient in simple English reading, writing, and basic mathematics, (high school diploma or GED equivalent)
  • Able to regularly perform the listed physical requirements with or without accommodations
What we offer:
  • Monthly bonus
  • A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions
  • 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure
  • Paid company holidays

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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