Field Service Technician, CVS Health

CVS Health

Location:
United States, Detroit

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status, and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Job Responsibility:

Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders

Requirements:

1 + years of hands-on experience with troubleshooting hardware, maintenance, and repairs
Valid Driver’s License with no major violations
Willingness to drive between CVS locations within Detroit, Michigan Metro (Reside in the territory supported)
Available to workdays, nights, weekends, holidays
Ability to lift 75lbs + and occasionally work on a ladder

Nice to have:

Technical Certifications
Technical Degree
Previous field service technician work

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
November 01, 2025

Expiration:
November 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Service Technician