Field Service Technician, CVS Health

CVS Health

Location:
United States, Charleston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

18.50 - 31.72 USD / Hour

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Job Description:

The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware, answers questions regarding system procedures and resolves issues related to various systems within the store. Provides on-call availability and offers exceptional customer service.

Job Responsibility:

delivers technical support to field employees, assisting with resolving issues related to point-of-sale systems, pharmacy systems, photo kiosks, and inventory management systems
performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements
integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity
conducts most complex troubleshooting
assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed
collaborates with other members of the technology team
provides exceptional customer service while installing and solving retail equipment failures
ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders

Requirements:

1+ years of hands-on experience with troubleshooting hardware, maintenance and repairs
valid Driver’s License with no major violations
willingness to drive between CVS locations within Wheeling/Parkersburg WV area (Reside in the territory supported)
available to work days, nights, weekends, holidays
ability to lift 75lbs+ and occasionally work on a ladder

Nice to have:

technical certifications
technical degree
previous field service technician work

What we offer:

affordable medical plan options
401(k) plan including matching company contributions
employee stock purchase plan
no-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
May 02, 2025

Expiration:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Service Technician