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Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.
Job Responsibility:
installation, diagnostics, repair and support for equipment at customer sites
diagnose problems with equipment, assess extent of problem, document findings, make decisions to repair and/or replace parts
conduct technical analysis of product implementations, modifications and enhancements
keep customers informed on service provided or outstanding issues and recommend system enhancements, upgrades, or repairs
ensure processes and environmental conditions comply with regulatory agencies and safety standards
provide technical support and training to customers on operational or maintenance aspects
communicate technical information to technical and non-technical stakeholders
perform on-site services for new and existing clients, including on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis
Requirements:
technical degree
zero to three years of related experience or equivalent combination
ability to read hydraulic schematics
ability to operate shop equipment safely
excellent verbal and written communication skills
work effectively with customers, peers and management to resolve client issues