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In this customer‑facing role, you will travel to client sites to perform skilled service, maintenance, and installation of smart postage/mailing equipment. You’ll take the lead on installing new systems, diagnosing issues, and performing timely repairs to ensure equipment operates at peak performance. Beyond the technical work, you’ll play a key role in strengthening customer relationships—providing exceptional support, communicating clearly, and delivering a positive experience that drives customer loyalty and contributes to overall company success.
Job Responsibility:
Install, service, and upgrade equipment at customer sites
Diagnose technical issues and execute timely repairs
Provide customer training and clear communication
Maintain tools, equipment, and inventory
Document and escalate technical issues
Collaborate with customers to understand their needs
Requirements:
High school diploma/GED or equivalent experience
0–2 years in electrical or mechanical installation, troubleshooting, or repair
Strong customer service skills
Ability to communicate clearly
Proven ability to diagnose issues and solve problems independently
Highly organized and adaptable
Willing to travel frequently (up to 80%)
Valid driver’s license with a clean driving record
Able to lift or move up to 55 lbs
What we offer:
Flexible Work: hybrid work model
Endless Learning: access to 24/7 online learning platform
Inclusive Community: Empowered Communities and Philanthropy program
Comprehensive Rewards: competitive Total Rewards
Caring for Wellbeing: complimentary employee assistance program