Field Service Technician Job at Aristocrat Interactive (Minot, ND)

Job Description

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to the organization by ensuring the seamless operation of our customers’ gaming facilities through timely and efficient technical support. This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

Job Responsibility

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
Perform routine maintenance on gaming machines
Respond promptly to customer calls and emergency requests, prioritizing critical issues
Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned
Maintain inventory accuracy and follow the parts inventory process
Support customers with technical inquiries and documentation
Report on trends, needs, and service challenges
Review pre-install documents to determine if parts will be needed to complete the installation
Gather and report accurately on service activities by using field service management reporting tools
Uphold high standards of professionalism, integrity, and customer service daily
Self-direct and carry out day-to-day tasks with little direction
Follow Aristocrat’s Safety Guidelines

Requirements

High school diploma, GED, or equivalent work experience
At least 21 years of age
Have a clean and valid driver’s license and maintain an insurable driving record
Able to acquire a gaming license as required (Gaming License requirements will vary depending on location)
Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%
Self-starter, flexible, adaptable, highly organized, and proactive
Passion for technology and solving problems
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals
Able to communicate effectively and constructively with customers and coworkers
Can lift and move a minimum of 50 pounds
Able to push up to 250 pounds with the assistance of moving equipment
Able to climb and balance on ladders
Have good manual dexterity, hand/eye coordination, and good eyesight
Able to drive and operate a vehicle for extended periods

Nice to have

Experience as a slot technician, field service of technical products, or other diagnostic work
Experience working in the field, being on call, and traveling for work
Experience with electronics, mechanics, and troubleshooting