Field Service Technician

• Perform on-site installation, service, repairs, preventive maintenance, and site surveys on a variety of beverage dispensing equipment at customer locations
• Serve as the primary on-site technical contact, diagnosing and resolving equipment issues while providing responsive, professional customer support
• Instruct customers on the proper operation and care of their equipment
• Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response
• Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste)
• Assess if equipment can be repaired or make recommendations for replacement
• Perform preventative maintenance as needed
• Train customers in maintaining equipment as required
• Report any misuse of equipment to supervisor
• Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction
• Close out all calls on hand held or with dispatch, upon completion in a timely manner
• Report all service activities accurately on hand held or invoice/service orders at the completion of every call
• Complete and submit all other pertinent information required by supervisor/manager in a timely manner
• Responsible for maintaining accurate parts and equipment inventories
• Maintain specified levels on hand as required
• Responsible for keeping vehicle clean and organized inside and out and scheduling routine vehicle maintenance
• Operate and manage company issued vehicle, tools and equipment in accordance to company guidelines
• Perform receipt of goods for direct shipped parts
• Support dispatcher in routing and prioritization of calls as needed
• Travel throughout the region to assist with other projects as necessary
• Act as liaison between manager and sales team keeping them informed and updated regarding customer concerns
• Identify areas of opportunities (i.e., flavor changes, new product additions, competitive presence, etc.) as it relates to customer concerns and customer growth activities
• Communicate opportunities to manager and sales cross-functional partners as necessary
• Understanding and completion of all applicable safety programs and processes
• Other duties as assigned

• High School diploma and technical school certification required
• Prior beverage, refrigeration, plumbing and electronic experience preferred
• Valid driver's license with less than 2 moving violations
• Basic mechanical aptitude required
• Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems
• Must have basic computer and data equipment skills
• Flexibility to work on call shifts, weekends and varying work schedules 365 days of year required

Prior beverage, refrigeration, plumbing and electronic experience

• Performance-based incentives
• 401k with company match
• Healthcare coverage
• Broad range of other benefits