Field Service Technician

Provide technical service of automated parking systems, provide timely notification of problems or delays. Technological knowledge. Assist with project set-up, installation, and customer training. Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency. Follow and enforce all OSHA safety practices. Complete PCI checklist when servicing applicable service issues. Ensure that work orders are detailed, completed per work order SOP and signed-off by the client prior to leaving the work site. Maintain and operate company fleet vehicles in a safe manner. Ensure work area is maintained and well organized. Generate service tickets as needed and follow up with support until the issues is resolved. Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff). Assist our sales staff in promoting the sale of new equipment where appropriate. Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff. Work overtime as needed. All other duties as assigned.