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Field Service Technician

quadient.com Logo

Quadient

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Location:
United States , Escondido

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

19.04 - 28.51 USD / Hour
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Job Description:

In this customer‑facing role, you will travel to client sites to perform skilled service, maintenance, and installation of smart postage/mailing equipment. You’ll take the lead on installing new systems, diagnosing issues, and performing timely repairs to ensure equipment operates at peak performance. Beyond the technical work, you’ll play a key role in strengthening customer relationships—providing exceptional support, communicating clearly, and delivering a positive experience that drives customer loyalty and contributes to overall company success.

Job Responsibility:

  • Install, service, and upgrade equipment at customer sites, including hardware and software configuration
  • Diagnose technical issues, perform troubleshooting, and execute timely repairs
  • Provide customer training, guidance, and clear communication
  • Maintain tools, equipment, and inventory of replacement parts
  • Document and escalate technical issues as needed
  • Collaborate with customers to understand their needs and recommend effective technical solutions

Requirements:

  • High school diploma/GED or equivalent experience
  • 0–2 years in electrical or mechanical installation, troubleshooting, or repair
  • Strong customer service skills
  • Ability to communicate clearly with customers, sales teams, and technical partners
  • Proven ability to diagnose issues, solve problems independently, and follow through with attention to detail
  • Highly organized, able to multitask, and adaptable to changing priorities
  • Willing to travel frequently (up to 80%)
  • Must hold a valid driver’s license with a clean driving record
  • Able to lift or move up to 55 lbs with or without accommodation
What we offer:
  • Flexible Work: Embrace a hybrid work model blending office and remote setup
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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