Field Service Technician, CVS Health

CVS Health

Location:
United States, Columbus

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

18.50 - 31.72 USD / Hour

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Job Description:

Provides technical support to the organization's internal users of computer applications and hardware. Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. This role supports Cincinnati OH Metro Market.

Job Responsibility:

Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders

Requirements:

2-5 years' work experience in IT related repair field
Experience with IT Networks, Point of Sale Systems (POS), printer repair, computer repair, etc.
Must be able to lift and carry up to 70 pounds regularly
Must be comfortable working on ladders and at elevated heights in accordance with safety protocols
Working knowledge of problem solving and decision-making skills
High School Diploma

Nice to have:

Technical Certifications
Technical Degree
Previous field service technician work

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 11, 2025

Expiration:
November 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Service Technician