Field Service Technician Job at Enphase Energy (Atlanta)

Job Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About the role Enphase Energy is looking for a Field Service Technician for a 6-month temporary assignment to provide on-site support to our Distribution and Installation Partners. This dynamic, fast-paced role requires owning problems through completion to provide best in class customer service at all times.

Job Responsibility

Service Enphase (internal) PV and storage systems within the assigned territory
Act as a liaison between the scheduling team and homeowners to coordinate site visits and ensure alignment between Enphase Customer Support and system owners
Perform onsite testing and diagnostics to evaluate system performance and identify issues
Perform work on rooftops and elevated structures regularly
Complete solar maintenance reports and required documentation accurately and in a timely manner
Perform microinverter maintenance and update the Enlighten monitoring system to reflect all changes
Utilize standard field tools, including drills, levels, squares, tape measures, ladders, and related equipment
Install and route conduit, copper piping, and flexible tubing
pull and manage wiring as needed
Participate in regular safety training and adhere to all company safety protocols
Maintain tool inventory and adhere to tool management standards
Respond promptly to customer needs and deliver a high level of customer service
Always follow OSHA safety standards, prioritizing safety above all other considerations on job sites
Train and mentor team members on proper installation techniques and best practices
Demonstrate strong attention to detail, including the ability to review system designs and develop job-specific bills of materials (BOM/BOS)
Work independently with minimal supervision
Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and workmanship standards
Perform other duties as assigned
Must be able to meet domestic travel requirements, including possessing valid identification acceptable for air travel

Requirements

High school diploma or GED
2+ years of experience in electrical installation and service
Valid state driver’s license with a clean driving record
must be insurable
Proficiency with computers and ability to navigate multiple applications
working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Ability to read and interpret plan sets
Strong communication and presentation skills
Strong time management and organizational skills
ability to manage multiple tasks and priorities effectively
Detail-oriented with a focus on accuracy and quality
Knowledge of and commitment to safety and security procedures
Ability to follow instructions and respond constructively to feedback and direction
Demonstrates sound judgment and decision-making skills
Flexible and adaptable
able to manage change, delays, and unexpected challenges
Willingness to learn and apply a variety of tools and techniques related to home improvement and electrical work
Positive team player who contributes to a collaborative work environment
Demonstrates integrity, professionalism, and strong work ethic
Ability to work outside of regular business hours as needed
Commercial or residential electrical license
NABCEP (North American Board of Certified Energy Practitioners) certification