Field Service Technician

• Perform preventive and corrective maintenance on automated recovery and recycling equipment at customer sites
• Diagnose mechanical, electrical, and electronic faults to restore equipment functionality quickly and safely
• Respond effectively to high-pressure downtime situations, prioritizing service calls to minimize operational impact
• Conduct equipment testing, inspections, and system performance checks
• Complete service calls using a digital service management system
• Maintain accurate service documentation and manage parts inventory in the service vehicle
• Represent the company professionally while delivering a high level of customer service
• Support continuous improvement initiatives and adhere to strict safety protocols

• Minimum 5 years of field service or industrial maintenance experience (senior-level requirement)
• Post-secondary education in electronics, electromechanics, or a related technical field (or equivalent experience)
• A class 5 drivers license and proof of clean drivers abstract is mandatory for this role
• Strong working knowledge of mechanical, electrical, and electronic systems
• Experience servicing automated or industrial equipment in customer-facing environments
• Comfortable traveling regularly between Kelowna, Vernon, Kamloops and Merrit
• Highly organized, self-directed, reliable, and accountable
• Excellent customer service and communication skills
• Ability to work independently and manage time effectively in a mobile role
• Strong safety awareness and commitment to safe work practices

Trades certification is not required, but considered an asset

• Competitive hourly wage ($38.86–$54.36/hour), dependent on experience
• Monday–Friday schedule (8:00 AM–5:00 PM) with flexibility
• One weekend on-call rotation per month (additional compensation)
• Company vehicle, tools, uniform, phone, and computer provided
• Monthly expense reimbursement
• Comprehensive benefits package, including extended health, pension, and additional vacation
• In-depth onboarding and cross-training on automated systems
• Strong safety-first culture with ongoing safety training
• Opportunity to contribute to environmentally focused, future-oriented operations
• Long-term, stable role with autonomy and responsibility
• 10 paid holidays plus vacation and personal days starting in your first year, increasing with tenure
• Paid birthday off and enhanced family/social leave
• Comprehensive group benefits (medical, dental, life, LTD, travel), with 50% employer-paid premiums after 3 months
• Pension & retirement savings with strong employer contributions (minimum 4%, up to 6%+ matching)
• Enhanced parental leave, including up to 8 weeks of salary top-up and continued benefits coverage
• Employee Assistance Program for confidential mental health and family support
• Annual $500 wellness allowance (mental, physical, or financial health)
• Structured training and professional development support, including reimbursement for professional memberships
• Employee share purchase program with company match incentives