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Daley And Associates is seeking an experienced Field Service Technician to provide on-site maintenance, troubleshooting, repair, installation, and customer support for business-related systems and equipment throughout the Albany, NY territory.
Job Responsibility
Perform preventive maintenance, troubleshooting, and repair of printers, copiers, and multifunction devices
Diagnose mechanical, electrical, and connectivity issues and implement corrective actions
Install, configure, upgrade, and retrofit customer equipment
Deliver end-user training and technical support
Manage assigned service calls and maintain productivity standards
Complete service documentation and communicate effectively with customers and internal teams
Rebuild and refurbish equipment components as needed
Maintain a high level of customer satisfaction through timely and professional service delivery.
Requirements
High School Diploma or GED
Valid driver’s license with an acceptable driving record
Ability to lift up to 50 pounds and perform frequent bending, reaching, and lifting
Minimum 5 years of technical service, repair, and installation of office equipment.
Nice to have
Experience servicing multifunction printers (MFPs), copiers, and print management devices
Knowledge of document management solutions
Previous shop technician experience
Strong mechanical and electrical troubleshooting skills
Excellent time management, organizational, and customer service abilities.