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Performs field service activities including installation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.
Job Responsibility:
Practice safe work habits and comply with all quality, safety, health and environmental policies
Checking compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer
Installing and testing of equipment in accordance with operating procedures
Servicing equipment as requested by customers in accordance with maintenance procedures
Repairing equipment as requested by customers and as necessary due to field malfunctions
Maintain service vehicle and tolls/equipment
Providing feedback to the Company through reporting of field problems and failures
Identifying and ensuring appropriate tools, backup equipment and parts are available at or taken on service job
Preparing Field Service Orders, Rental Tickets and customer required documents accurately and completely
Maintaining a high degree of customer satisfaction by providing timely and competent service
Perform other related duties as assigned or requested
Requirements:
High school diploma or general education degree (GED)
1-3 years related experience and/or training
or equivalent combination of education and experience
Customer required training
Certified in H2S
SafeLand and DOT when driving vehicles greater than 10,001 GVWR
Working knowledge of Cactus Wellhead Product
Customer Service Best Practices
Service Documentation and Record Keeping
Wellhead and Valve Equipment Compatibility
Wellhead and Valve Installation, Operation, and Maintenance
Field Equipment Repair
Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment
Intermediate Computer, Language, and Mathematical Skills