Field Service Technician

Field Service Technician - Mechanical

ATS Automation Tooling Systems Inc.

Location:
United States , Rolling Meadows ▼
Chicago

Category:
Manufacturing

Contract Type:
Not provided

Salary:

32.00 - 40.00 USD / Hour

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Job Description:

The Field Service Technician - Mechanical repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Meet or exceed customer’s quality and service expectations. Represent ATS in a professional manner.

Job Responsibility:

Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility
Resolve service requirements over the phone if possible
Work with suppliers to resolve technical issues at customer sites
Travel to both domestic and international customer locations
Make recommendations to customers for items that require repair/replacement
Follow customer’s plant and safety regulations while at their facility
Complete and submit detailed service and expense reports in a timely manner
Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls
Facilitate warranty/non-warranty claims with the customer
Responsible for keeping up with current ATS products and equipment
Be available for on call support on a rotational basis
Responsible for meeting or exceeding customer expectations in an efficient manner
Assist other department staff as defined by the Back-end (BE) Manager, Service
Take on temporary or permanent assignments as defined by the BE Manager, Service

Requirements:

A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training
Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment
Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices
Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions
Must have experience in dealing with customers to resolve problems
The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential
Proficient with Microsoft Word and Excel
Must have the ability to gain knowledge to readily determine parts of an assembly
Requires excellent interpersonal and communication skills
The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor
Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently
Visual acuity – Normal requirements for reading written instructions and computer screens
Hearing ability – Normal requirements for understanding verbal instructions
Working conditions – The employee is subject to a manufacturing environment with occasional exposure to high noise levels and exposure to physical hazards such as proximity to moving mechanical parts and electrical current
Capable of wearing appropriate related PPE for extended periods of time

What we offer:

Overtime pay eligibility
Paid time off (PTO)
Employee incentive bonus program
Comprehensive benefits (including health, dental vision and employee assistance program)
Work in a fully climate-controlled environment
Wellness reimbursement
Tuition reimbursement
Annual paid volunteer day off
401K with employer match
Optional employee share purchase program

Additional Information:

Job Posted:
December 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

ATS Automation Tooling Systems Inc. - All Job Offers

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