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Field Service Technician - Mechanical

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ATS Automation Tooling Systems Inc.

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Location:
United States , Rolling Meadows ▼

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Category:
Manufacturing

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Contract Type:
Not provided

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Salary:

32.00 - 40.00 USD / Hour
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Job Description:

The Field Service Technician - Mechanical repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Meet or exceed customer’s quality and service expectations. Represent ATS in a professional manner.

Job Responsibility:

  • Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility
  • Resolve service requirements over the phone if possible
  • Work with suppliers to resolve technical issues at customer sites
  • Travel to both domestic and international customer locations
  • Make recommendations to customers for items that require repair/replacement
  • Follow customer’s plant and safety regulations while at their facility
  • Complete and submit detailed service and expense reports in a timely manner
  • Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls
  • Facilitate warranty/non-warranty claims with the customer
  • Responsible for keeping up with current ATS products and equipment
  • Be available for on call support on a rotational basis
  • Responsible for meeting or exceeding customer expectations in an efficient manner
  • Assist other department staff as defined by the Back-end (BE) Manager, Service
  • Take on temporary or permanent assignments as defined by the BE Manager, Service

Requirements:

  • A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training
  • Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment
  • Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices
  • Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions
  • Must have experience in dealing with customers to resolve problems
  • The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential
  • Proficient with Microsoft Word and Excel
  • Must have the ability to gain knowledge to readily determine parts of an assembly
  • Requires excellent interpersonal and communication skills
  • The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor
  • Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently
  • Visual acuity – Normal requirements for reading written instructions and computer screens
  • Hearing ability – Normal requirements for understanding verbal instructions
  • Working conditions – The employee is subject to a manufacturing environment with occasional exposure to high noise levels and exposure to physical hazards such as proximity to moving mechanical parts and electrical current
  • Capable of wearing appropriate related PPE for extended periods of time
What we offer:
  • Overtime pay eligibility
  • Paid time off (PTO)
  • Employee incentive bonus program
  • Comprehensive benefits (including health, dental vision and employee assistance program)
  • Work in a fully climate-controlled environment
  • Wellness reimbursement
  • Tuition reimbursement
  • Annual paid volunteer day off
  • 401K with employer match
  • Optional employee share purchase program

Additional Information:

Job Posted:
December 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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