Field Service Technician

Field Service Technician - Mechanical

ATS Automation Tooling Systems Inc.

Location:
United Kingdom , Ware

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and on-going challenging projects.

Job Responsibility:

Responsible for servicing automation equipment remotely and at the customers’ facilities
Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments
Report and correct abnormal equipment conditions and inaccurate actions by customer staff
Support developing operating and troubleshooting knowledge of the operations team
Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
Make recommendations to repair/replace only items that require repair/replacement
Travel to both domestic and international customer locations for long and short term support
Lead on-site team and liaison with customer and ATS Project Manager
Coordinate 3rd party vendors and assist to resolve technical issues as required
Follow ATS and customer’s plant and safety regulations
Complete detailed Service Report for the services provided
Ensure customer issues have been resolved through follow-up communication and project/case closure
Be available to be on-call on a rotational basis
Communicate through various mediums with internal and external customers
Collect and assemble all necessary technical information and customer specifications to prepare for service scope
Facilitate warranty/non-warranty claims with the customer
Coordinate service projects including team meetings, schedule and financials
Assist others and take on temporary or permanent assignments as requested by the Service Manager
Responsible for keeping up with current products and equipment used at ATS in Cambridge
Responsible for meeting or exceeding customer expectations in an efficient manner
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
Adhere to all health and safety rules and procedures

Requirements:

A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent
A minimum of five years of experience in a hands-on mechanical environment
An excellent understanding of pneumatics and hydraulics with basic electrical and system control
Ability to read engineering drawings, reference manuals and assembly systems instruction guides
Must have experience and be proficient with Microsoft Word and Excel
Must be eligible and able to travel domestically & internationally within 30 days from hire date
Legally eligible to operate a vehicle

Nice to have:

Design experience is an asset
Good communicator
Displays professionalism
Well-developed interpersonal skills
Ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure
Ability to quickly gain knowledge to readily troubleshoot systems