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Field Service Technician II

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Baxter

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Location:
United States , Indianapolis

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Category:
-

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Contract Type:
Employment contract

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Salary:

3600.00 - 4950.00 USD / Month ▼
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Job Description:

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company – owned medical equipment. In addition to the repair work, the FSII is also responsible for product readiness for patient utilization on a wide range of rental and customer-owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

Job Responsibility:

  • Performs complex repairs on medical products
  • Performs electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products
  • Assess assigned products and prepare written estimates for repairs
  • Generate service revenue and complete activities required under service contract
  • Perform routine cleaning & maintenance procedures on various medical products
  • Load, unload, deliver, and remove medical products to and from customer accounts using appropriate processes and safety techniques
  • Provide on-call coverage including weekends and holidays
  • Conduct effective, oral presentations of information to customers and co-workers

Requirements:

  • High School Diploma or GED
  • Applicable technical or trade school training preferred
  • 2+ years working with medical devices in a hands-on environment required
  • Experience working with FDA-supervised products preferred
  • Previous driving/delivery experience preferred
  • Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
  • Valid driver’s license and driving record that meets company and state requirement
  • Ability to acquire and maintain a DOT physical card required
  • Schedule flexibility/on-call
  • Occasional overnight travel may be required
  • Occasional overtime required
  • Good written and verbal communication skills
  • Ability to work independently
  • Ability to lead time effectively
  • Ability to resolve conflict
  • Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc
  • Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Nice to have:

  • Experience working with FDA-supervised products
  • Previous driving/delivery experience
What we offer:
  • Medical and dental coverage
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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