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Field Service Technician II

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Chat3D

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Location:
United States , Boise

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Job Responsibility:

  • Install, service or upgrade equipment onsite at customer locations
  • Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
  • Provide training and guidance to customers on the proper operation and maintenance of products
  • Configuring hardware and embedded software components after installation
  • Performing routine maintenance on technology equipment
  • Testing equipment to troubleshoot the issues
  • Keep clients apprised of progress during maintenance or a down system situation
  • Maintaining all tools and equipment used during service calls
  • Teaching customers how to use the equipment properly
  • Managing the stock of replacement parts and equipment
  • Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
  • Advance configuring and servicing hardware and software business applications

Requirements:

  • High School Diploma/GED or equivalent work experience
  • 1+ years of experience in Customer Service or equivalent experience, preferred
  • 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
  • Ability in reading technical diagrams, manuals, and schematics
  • Troubleshooting and repairing both hardware and electronic components, preferred
  • Proficiency in reading technical diagrams, manuals, and schematics, preferred
  • 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
  • Ability to diagnose and repair base level equipment
  • Able to communicate effectively with customers, sales, and technology teams
  • Experience with Mail-related equipment, or parcel lockers a plus
  • Strong attention to detail and follow-up skills with the ability to identify and resolve problems
  • Ability to problem solve and operate independently
  • General organizational skills with the ability to multi-task and adapt as priorities change
  • Ability to diagnose and repair mid level equipment
  • Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
  • Strong organizational skills with the ability to multi-task and adapt as priorities change
  • Can lift or move 50lbs with or without accommodation. Within OSHA guidelines
  • Ability to mentor/train jr technicians
  • Valid driver's license, with a clean driving record
  • Willingness to travel to customer sites frequently, up to 100%.

Nice to have:

  • Experience with Mail-related equipment, or parcel lockers a plus
  • 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
  • Proficiency in reading technical diagrams, manuals, and schematics, preferred
  • Troubleshooting and repairing both hardware and electronic components, preferred
  • 1+ years of experience in Customer Service or equivalent experience, preferred
What we offer:
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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