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Field Service Technician II

https://www.baxter.com/ Logo

Baxter

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Location:
United States , West Chester

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Category:
-

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Contract Type:
Employment contract

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Salary:

3600.00 - 4950.00 USD / Month ▼
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Job Description:

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company-owned medical equipment. This position includes direct customer contact and requires the operation of a fleet vehicle. Responsibilities include complex repairs, product readiness, delivery, removal, and service support in a professional and timely manner.

Job Responsibility:

  • Attend monthly safety meetings
  • demonstrate a proactive approach to safety awareness and compliance
  • complete all required safety and compliance learning modules
  • complete medical testing
  • sustain a clean and safe work environment
  • safely operate a fleet vehicle
  • lift and carry up to 65 pounds
  • perform complex repairs on medical products
  • perform electronic, hydraulic, and pneumatic systems troubleshooting and repair
  • apply manufacturer service manuals
  • prepare written estimates for repairs
  • generate service revenue
  • perform routine cleaning & maintenance procedures
  • perform pre-installation maintenance
  • visually, audibly, and manually inspect medical products
  • use appropriate tools for adjustments and repairs
  • read electronic meters and gauges
  • perform general housekeeping duties
  • load, unload, deliver, and remove medical products
  • move and maneuver products within Baxter service centers, healthcare facilities, and private homes
  • maneuver and secure medical products within truck beds
  • provide on-call coverage
  • adapt to evolving daily schedules
  • exercise good judgment in planning and coordinating
  • endure high levels of stress
  • complete written documents
  • read and comprehend technical bulletins
  • navigate electronic devices
  • interpret and analyze data
  • conduct in-service training sessions
  • participate in team meetings
  • feedback field activities
  • cross-train coworkers.

Requirements:

  • High School Diploma or GED required
  • applicable technical or trade school training preferred
  • 2+ years working with medical devices in a hands-on environment required
  • experience working with FDA-supervised products preferred
  • previous driving/delivery experience preferred
  • comfortable with Microsoft Office Suite
  • valid driver’s license and driving record that meets company and state requirements
  • ability to acquire and maintain a DOT physical card
  • schedule flexibility/on-call
  • occasional overnight travel
  • occasional overtime
  • good written and verbal communication skills
  • ability to work independently
  • ability to lead time effectively
  • ability to resolve conflict
  • ability to read, comprehend, interpret, analyze, and apply technical information
  • effectively present information in one-on-one and small group situations
  • basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Nice to have:

  • Applicable technical or trade school training
  • experience working with FDA-supervised products
  • previous driving/delivery experience.
What we offer:
  • Medical and dental coverage
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program
  • childcare benefits.

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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