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The Field Service Technician I will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This is where we transform healthcare together by cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. Explore a Day in the Life of a Field Service Technician and learn more about Field Service Careers here (opens in new window). Every repair, every delivery, and every call makes a real impact. In addition to the repair work, the FSTI is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!
Job Responsibility:
Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products
Troubleshoot devices and repair any malfunctioning components
Use the appropriate tools in making required adjustments and repairs
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Load, unload, and remove medical products, weighing up to 1680 pounds
Generate service revenue and complete activities required under service contract
Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck
Provide 24/7 delivery, removal, and service support for products in service centers and customer accounts
Perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products
Cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products
Requirements:
Must be at least 21 years of age
High school diploma or GED
Valid driver's license and driving record
Basic mathematical skills – addition, subtraction, multiplication, and division
Ability to perform electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products
Ability to troubleshoot devices and repair any malfunctioning components
Ability to use the appropriate tools in making required adjustments and repairs
Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Ability to load, unload, and remove medical products, weighing up to 1680 pounds
Generate service revenue and complete activities required under service contract
Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck
Nice to have:
Technical or Trade School training
DOT physical card (assistance is provided)
Experience with FDA regulated products
Experience in customer service
What we offer:
Medical insurance
Dental insurance
Vision insurance
Paid time off
Parental leave
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service