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Brightstar Lottery Logo Brightstar Lottery · IT - Administration

Field Service Technician I

United States, Syracuse Employment contract 17.45 - 23.27 USD / Hour · Job Posted February 05, 2026
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Job Description

The Field Service Technician is responsible for maintaining and servicing BRIGHTSTAR equipment at Retailer (customer) locations. Responding to dispatches and drives to customer locations normally within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Job Responsibility

  • Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
  • Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
  • Maintain equipment to promote continuous operation of Brightstar equipment
  • Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component
  • Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch
  • Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Requirements

  • High school degree or GED equivalent required
  • 1 or more years of experience in a customer service related position
  • 1 or more years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors
  • Must be computer literate and have documented technical experience
  • Knowledge and understanding of AC/DC fundamentals
  • Knowledge of basic tools and experience using the tools is required
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed
  • Must be able to lift 50 pounds and able to stand a full shift
  • Ability to follow policies, procedures, and safety guidelines
  • Must be able to adapt to various jurisdictions and interface with compliance officers

What we offer

  • Company vehicle to take home for work use only (Field Services only)
  • Medical benefits day one of being an BRIGHTSTAR employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement
  • irregular discretionary bonuses
  • health, dental, and vision insurance
  • life, accident, and disability insurance
  • tuition reimbursement
  • paid time off
  • wellness programs
  • identity theft insurance
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