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Field Service Technician - 3D Printers

Germany, Frankfurt · Job Posted January 26, 2026
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Job Description

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

Job Responsibility

  • Installation & Customer Training (On-Site): Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
  • User Training: Conduct structured on-site training sessions for new and existing customers
  • Demonstrations: Perform live product demos
  • Break-Fix & Maintenance (On-Site): Rapid Response: Act as a deployable resource for customers facing downtime
  • Preventative Maintenance: Manage a schedule of annual maintenance visits
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues
  • Logistics & Reporting: Execute a high volume of activity
  • Travel Management: Independently manage a complex travel schedule
  • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce

Requirements

  • Based in Frankfurt (highly preferred due to hub connectivity) or Berlin
  • Energized by travel and willing to be on the road 80%+ of the time
  • Strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology
  • Fluency in German and English
  • Valid driver’s license is required

Nice to have

  • Fluency in French
  • Passion for 3D printing and emerging technologies
  • Experience in rapidly-growing startup environments

What we offer

  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Shares in the company
  • In-office catering 3x per week, plus daily free beverages and snacks
  • Monthly 50 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
  • Weekly yoga classes
  • Free mental health & well-being sessions with an external partner
  • Learning and development budget
  • Free 3D prints
  • Urban Sports Club discount
  • Supplementary, opt-in German pension scheme
  • Fun team events

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