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As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
Job Responsibility:
Installation & Customer Training (On-Site): Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
User Training: Conduct structured on-site training sessions for new and existing customers
Demonstrations: Perform live product demos
Break-Fix & Maintenance (On-Site): Rapid Response: Act as a deployable resource for customers facing downtime
Preventative Maintenance: Manage a schedule of annual maintenance visits
Troubleshooting: Employ critical thinking to diagnose electromechanical issues
Logistics & Reporting: Execute a high volume of activity
Travel Management: Independently manage a complex travel schedule
Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce
Requirements:
Based in Frankfurt (highly preferred due to hub connectivity) or Berlin
Energized by travel and willing to be on the road 80%+ of the time
Strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology
Fluency in German and English
Valid driver’s license is required
Nice to have:
Fluency in French
Passion for 3D printing and emerging technologies
Experience in rapidly-growing startup environments
What we offer:
An inclusive, dog-friendly office with diverse and inspiring colleagues
Shares in the company
In-office catering 3x per week, plus daily free beverages and snacks