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Field Service Technician - 3D Printers

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Formlabs GmbH

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Location:
Germany , Frankfurt

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

Job Responsibility:

  • Installation & Customer Training (On-Site): Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
  • User Training: Conduct structured on-site training sessions for new and existing customers
  • Demonstrations: Perform live product demos
  • Break-Fix & Maintenance (On-Site): Rapid Response: Act as a deployable resource for customers facing downtime
  • Preventative Maintenance: Manage a schedule of annual maintenance visits
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues
  • Logistics & Reporting: Execute a high volume of activity
  • Travel Management: Independently manage a complex travel schedule
  • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce

Requirements:

  • Based in Frankfurt (highly preferred due to hub connectivity) or Berlin
  • Energized by travel and willing to be on the road 80%+ of the time
  • Strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology
  • Fluency in German and English
  • Valid driver’s license is required

Nice to have:

  • Fluency in French
  • Passion for 3D printing and emerging technologies
  • Experience in rapidly-growing startup environments
What we offer:
  • Shares in the company
  • Monthly 59.85 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
  • Weekly yoga classes
  • Free mental health & well-being sessions with an external partner
  • Learning and development budget
  • Free 3D prints
  • Urban Sports Club discount
  • Supplementary, opt-in German pension scheme
  • Fun team events

Additional Information:

Job Posted:
March 01, 2026

Work Type:
On-site work
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