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Chat3D Logo Chat3D · IT - Administration

Field Service Technician 1

United States, Omaha · Job Posted May 03, 2026
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Job Description

As a Field Service Technician, you'll represent our company at customer sites, ensuring mailroom/software/locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade mailroom/software/locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role.

Job Responsibility

  • Install, service, or upgrade equipment onsite at customer locations
  • Diagnose and troubleshoot technical issues, providing effective solutions
  • Collaborate with customers to understand requirements and offer technical recommendations
  • Provide training and guidance on product operation and maintenance
  • Perform routine maintenance and manage stock of replacement parts
  • Document technical issues for escalation and evaluate customer needs for additional products or services

Requirements

  • High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair
  • 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams
  • Ability to diagnose, repair equipment, and solve problems independently
  • Strong organizational skills, attention to detail, and adaptability to changing priorities
  • Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record
  • Capable of lifting or moving 55 lbs with or without accommodation

What we offer

  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
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