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20/10 Rotational schedule. Job Summary: Responsible for field service activities including installation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.
Job Responsibility
Comply with all quality, safety, health, environmental requirements, policies and procedures relevant to the position
Checks compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer
Installs and tests equipment in accordance with operating procedures
Services equipment as requested by customers in accordance with maintenance procedures
Repairs equipment as requested by customers and as necessary due to field malfunctions
Maintains service vehicle and tolls/equipment
Ensures periodic maintenance consistent with Company policy and promptly reports required repairs to Service Manager
Provides feedback to the Company through reporting of field problems and failures to the Service Manager for processing of Field Complaint Reports
Identifies and ensures appropriate tools, backup equipment and parts are available at or taken on service job
Prepares Field Service Orders, Rental Tickets and customer required documents accurately and completely
Maintains a high degree of customer satisfaction by providing timely and competent service
Special projects or assignments as directed by management
Requirements
Certified in H2S, SafeLand and DOT when driving vehicles greater than 10,001 GVWR
Working knowledge of Cactus Wellhead Product
Customer Service Best Practices
Service Documentation and Record Keeping
Wellhead and Valve Equipment Compatibility
Wellhead and Valve Installation, Operation, and Maintenance
Field Equipment Repair
Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment
Intermediate Computer, Language, and Mathematical Skills
Intermediate Reasoning Ability
Regularly required to use hands to finger, handle, or feel
reach with hands and arms
climb or balance and stoop, kneel, crouch, or crawl
stand, walk and sit
talk and hear
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Ability to clearly hear voices or alarms, bells, and other noise