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This position plays a vital role in supporting our customers by installing, troubleshooting, repairing, and maintaining industry-leading wood fastening machines. Our Field Service Engineers oversee every new machine installation from start to finish-managing setup, calibration, and providing hands-on training for operators and maintenance teams. In this role, you will apply your expertise in mechanical, electrical, hydraulic, and pneumatic systems daily to deliver exceptional service, ensure optimal machine performance, and set our customers up for long-term success.
Job Responsibility:
Install, service, troubleshoot, and maintain Viking equipment using electrical, pneumatic, hydraulic, and mechanical knowledge
Read and interpret blueprints, schematics, and technical manuals to ensure proper assembly and operation
Test and calibrate equipment to ensure functionality and compliance with specifications
Perform modifications and repairs
document changes accurately and communicate with engineering teams
Train customer operators and maintenance staff on equipment operation, safety, and preventive maintenance
Provide phone support as needed
Maintain strong customer relationships by addressing issues professionally and efficiently
Provide detailed and accurate service reports and expense reports in a timely manner
Ensure all work complies with company safety standards and OSHA regulations
Requirements:
3+ years of experience in Field Service of Industrial equipment, or related mechanical / electrical roles
High mechanical aptitude, problem-solving and troubleshooting ability especially in electrical systems, programmable logic controllers (PLC), and mechanical systems
Ability to read, analyze and interpret technical journals, manuals, blueprints, and schematics
Experience with pneumatics and hydraulics preferred
Valid driver's license and clean driving record
A two-year degree in Mechatronics or Automated Machines is preferred
Nice to have:
Microsoft Office Suite - Word, Excel, Access, Publisher, PowerPoint, and Outlook